Goals

• Find out usability issues on the new notifications concept, so I can learn and improve the way users manage their notifications.
• Ensure participants understand how to read the information for each screen on the notifications flows.

When it's held?

• Preparation, 7 Sep 2023
• Conducting, 8 Sep 2023

Participant criteria

Participants for this session are Blibli users who have used the app in the past month. I want to ensure these users can adopt the new notification features Blibli app. I need 5 participants to join the session.

Testing preparation

• In this session, I will use remote usability testing methods,
• I reached out to my previous participants and invited them to join this round of usability testing. It turned out that most of them were available during the evening, so I scheduled the sessions and sent out calendar invitations accordingly,
• I already prepared the prototype and made sure there were no compatibility issues during the session,
• During the session, I'll moderate the testing and ask questions following the test scenario below.

Test scenarios

There will be 3 missions in this session, and the missions are listed below:

Results

During the session, I used Figma as a prototype, and Gmeet as a tool to interact with the participants. Here are the highlights:

• Most of the participants were familiar with the notifications menu, as they mentioned its similarity to other platforms like Tokopedia or Shopee.
• Most of the participants commenting on the turn on/off button, participants said that it's better to use a toggle button like the option to enable/disable all notifications. They believe this approach is more intuitive compared to the current on/off button (focus on the tiny copy).
• Some of the participants expressed their satisfaction because now they can change the sound of Blibli notifications.
• On a scale of 1–5, most of the participants gave a score of 5 (high) for the ease of navigation for each scenario.

Bug & issues

There were no issues during the session.

Recommendation & Action Plan

Based on the findings above, I'll adjust the button to enable and disable notifications by using the toggle button.